Refund and Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it under the conditions outlined below.

Eligibility for Returns

• Returns must be requested within 7 days of receiving your item.
• The product must be unused, in its original packaging, and in the same condition that you received it.
• A valid proof of purchase (receipt or order number) is required.

Non-Returnable Items

• Customized or personalized items.
• Items marked as “final sale”
• Opened or used products (unless defective)

How to Initiate a Return

To start a return, please contact our support team at velvetatextiles@gmail.com or 0701910941. We will provide instructions and a return address.

Shipping & Courier Charges

• Customers are responsible for return shipping costs, unless the item is defective or the return is due to our error.
• Additional courier charges may apply* depending on your location and chosen method of return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 7 days